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UNEXPECTED_KERNEL_MODE_TRAP following Windows 10 Creator Update - Solution...

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Creo/Windows 10 - UNEXPECTED_KERNEL_MODE_TRAP following Windows 10 Creator Update...

 

I have suffered this issue following the update a few days ago.

Since then I updated all of my system and graphics card drivers.

These updates, on their own, have not resolved the problem.

 

I believe I now have a solution, associated with the embedded browser.

(temporary solution, until PTC/Microsoft do their work)

 

1. Reproducing the issue.

 

1.1) Save the config.pro file with the option

 

  windows_browser_type ie_browser

  or

  windows_browser_type chromium_browser

 

1.2) Start Creo 3.0

 

  On startup the embedded browser contains several tabs (e.g. PTC - Start, PARTcommunity, 3DModelSpace)

 

1.3) Now click on each tab to switch focus from one tab to another.

 

  After a few clicks the UNEXPECTED_KERNEL_MODE_TRAP occurs and causes a system failure/re-start.

 

 

2. A solution.

 

2.1) Save the config.pro file with the additional option

 

  web_browser_in_separate_window yes

 

2.2) Start Creo 3.0.

 

  On startup the browser is now in a separate window and handles user interaction without causing a system failure.

 

This has allowed me to get back to working in a normal, stable environment.

 

I hope it helps you too!


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